Support
Get help with Shardlyn through our documentation and support channels.
Documentation
Start with the guides and reference material:
- Getting Started — Account setup and first deployment
- API Reference — REST API documentation
- Architecture — System design overview
- Threat Model — Security architecture
Contact Support
- General support: support@shardlyn.com
- Billing questions: billing@shardlyn.com
Response Times
| Plan | Target Response |
|---|---|
| Free | Documentation only |
| Pro | 48 hours (business days) |
| Enterprise | 4 hours |
When Contacting Support
Please include:
- Your organization name
- A short summary of the issue
- Steps to reproduce (if applicable)
- Relevant timestamps, screenshots, or logs
In-App Help
The Shardlyn dashboard includes a Help section with direct links to documentation and the support inbox.
Feature Requests
Have an idea for Shardlyn? Send feature requests to feedback@shardlyn.com with:
- What problem you're trying to solve
- The expected impact on your workflow